Service Management Software for Service Providers
Service management made easy. Period.
About SirWise 1.0
SirWise is a complete system management software, specifically designed and developed for Apple Authorised Service Providers.
Made by and for Apple professionals.
SirWise has been created to make everyday life easier for any and all Authorised Apple Service Providers.
SirWise integrates all tools needed to perform and follow-up repairs, handle internal resources and workflows,
monetary transactions, logistics, customer communication, Apple requirements and more.
SirWise provides users with a single web-based user interface, with clear and attractive graphics for ease
of use, for each process of their workflow. The software is customisable and scales well for all types and
sizes of businesses, providing business proven processes.
The SirWise Way
SirWise integrates directly toward Apples own GSX, thus removing the need to access GSX
continuously and swap between several programs. Create repairs, order parts, find and read
articles, get clear instructions for compTIA's, for instance assistance in knowing if diagnostics
need to be run or not. All this, straight from the SirWise interface.
Point Of Sales
Your customers come first, which is why solutions that ease customer contact, especially over
the counter, are crucial to all of us. Non-technicians will have a very simple step-by-step process
to follow when receiving units at a location. Less human errors and happier customers.
Stock and inventory
The stock and inventory module provides full control and a great overview of your inventory.
You can now automate processes in order to make sure all inventory is accounted for, and to
keep in-house stocks at the correct level. This will provide a clear picture of funds tied to inventory.
Customer and user management
Manager all internal and external users, set rights and optional pricing, hierarchies, relationship
to corporate accounts and much more. Communicate directly with your customers through the
messaging module, and an optional text messaging engine. Allow for automated messages
through both channels whenever an order is ready, or a status changes.
Reporting and statistics
Reports ranging from showing device types repaired, volumes, employee efficiency and work
load comparisons, all to assist in managing work flow and finding out pressure points in the
service chain. Draw reports for all warranty types and percentages for in/out of warranty
devices. The options are nearly endless.
White label customer support
Our optional external customer portal, can be fully company branded and will connect seamlessly
to SirWise. Allow any or all of your customers to place service orders directly online, view pricing,
read instructions and choose shipment types. All of which can be modified or altered according
to your specific needs.
Want to find out more about all the features SirWise has to offer? Get in touch today.
We are more than happy to help out with any special requests your business may require.
Below are some of the additional services we can provide in conjunction with SirWise.
Even though SirWise is fully in the cloud, we can travel to your location for an on-site
installation, briefing and training in order to make everything flow smoothly.
We have developed SirWise to be very intuitive and easy to use, but we happily hold
training sessions just to make sure you can get the most out of using SirWise.
Should your team have very specific processes that require customisations of SirWise, we'll
be more than happy to help out. Nothing is ever impossible!
Third party integrations
Every country, city and business is unique, which is why we are constantly adding to our
pool of direct integrations. Need to integrate your billing or CRM? No problems, let us know what you need and we'll provide you with a quote.
Make life easier for your customers too by offering them their own customer portal. Quick
registration of devices and service orders, messaging, automated updates and much more is already in place.
Our portal can be used as a white label solution, designed to fit your business image.
We aim to provide great support at every step of the way, before, during and after you have
started using SirWise. We can also tailor additional support solutions to meet your specific needs, all
the way from e-mail and chat, to telephone and on some cases on-site support.