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SirWise

Service Management Software for Service Providers

Service management made easy. Period.

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About SirWise 1.0

SirWise is a complete system management software, specifically designed and developed for Apple Authorised Service Providers. Made by and for Apple professionals.

Background

SirWise has been created to make everyday life easier for any and all Authorised Apple Service Providers. SirWise integrates all tools needed to perform and follow-up repairs, handle internal resources and workflows, monetary transactions, logistics, customer communication, Apple requirements and more.

SirWise provides users with a single web-based user interface, with clear and attractive graphics for ease of use, for each process of their workflow. The software is customisable and scales well for all types and sizes of businesses, providing business proven processes.

The SirWise Way

Innovation requires a great vision, knowledge and hard work. And a fantastic moustache.

SirWise logo
Mr. SirWise
Milestone
Completed service orders so far.

SirWise Features

GSX Integration

SirWise integrates directly toward Apples own GSX, thus removing the need to access GSX continuously and swap between several programs. Create repairs, order parts, find and read articles, get clear instructions for compTIA's, for instance assistance in knowing if diagnostics need to be run or not. All this, straight from the SirWise interface.

Point Of Sales

Your customers come first, which is why solutions that ease customer contact, especially over the counter, are crucial to all of us. Non-technicians will have a very simple step-by-step process to follow when receiving units at a location. Less human errors and happier customers.

Stock and inventory

The stock and inventory module provides full control and a great overview of your inventory. You can now automate processes in order to make sure all inventory is accounted for, and to keep in-house stocks at the correct level. This will provide a clear picture of funds tied to inventory.

Customer and user management

Manage all internal and external users, set rights and optional pricing, hierarchies, relationship to corporate accounts and much more. Communicate directly with your customers through the e-mail messaging module, and an optional SMS messaging engine. Enable automated messages through both channels whenever an order is ready, or it's status changes.

Reporting and statistics

Reports ranging from showing device types repaired, volumes, employee efficiency and workload comparisons, all to assist in managing workflow and finding out pressure points in the service chain. Draw reports for all warranty types and percentages for in/out of warranty devices. The options are nearly endless.

White label customer portal

Our optional external customer portal, can be fully company branded and seamlessly connects to SirWise. Allow any or all of your customers to place service orders directly online and choose different delivery options.

Want to find out more about all the features SirWise has to offer? Get in touch today.


Client

Our Client Testimonials

Additional Services

We are more than happy to help out with any special requests your business may require.
Below are some of the additional services we can provide in conjunction with SirWise.

On-site installation

Even though SirWise is fully in the cloud, we can travel to your location for an on-site deployment, briefing and training in order to make everything flow smoothly.

Training sessions

We have developed SirWise to be very intuitive and easy to use, but we happily hold training sessions just to make sure you can get the most out of using SirWise.

Customisations

Should your team have very specific processes that require customisations of SirWise, we'll be more than happy to help out. Nothing is ever impossible!

Third party integrations

Every country, city and business is unique, which is why we are constantly adding to our pool of direct integrations. Need to integrate your billing or CRM? No problems, let us know what you need and we'll provide you with a quote.

Support

We aim to provide great support at every step of the way, before, during and after you have started using SirWise. We can also tailor additional support solutions to meet your specific needs, all the way from e-mail and chat, to telephone and in some cases on-site support.

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